Hi Krishna and Keith,
Many thanks to both of you for your thoughs and suggestions.
I have decided and implemented Unlock as Selfservice to service desk (Tire 3 support) and Self service to user to unlock himself in AD. We have not yet integrated AD with AS JAVA, it means if users gets locked in AS JAVA he may not be locked in AD and opposit. THis solution is working fine. When user is lock at AD and AS JAVA both then he will give a call to Service desk and then T3 guys will unlock from by choosing the unlock task displayed under manage tab.
But I to not want to add those T3 users directly in Accesss control tab of my Unlock task. I want a role to be created for them where T3 guys will be the member and able to see the Unlock task under Manage tab. I am not able to under stand how i can choose a role under access control. Do I need to write sql for that ? can you tell me what sql I need to place under access control tab so that on ly users under a specific role can see that unlock task.
Thanks,
Dhiman Paul.
