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Hi Experts,

I'm on customer project. Based on the requirement, I have couple of questions.

It would be great help if I get some answers.

1. Outbound call: Is it possible to attach the data (CAD) for Outbound Call? If Yes, how to achieve this?
Scenario: Customer wants to run a campaign for the list of customer who has service tickets (Assume some filters applied). An IVR is played when the customer receives the call. Press 1 to close your service request, which should close the Service Ticket in the CRM system.

2. Outbound call: Is it possible to have multiple offers in a single script?
Scenario: Assume one script is attached to an agent. With that script, agent should be able to give an offer of 10% for one customer and 20% for another customer

3. Outbound call: Is it possible to schedule the outbound campaign at specific hours?

4. Outbound call: Is it possible to reschedule the call if the customer demands for next available time and can system place a call automatically?

5. Outbound call: Is it possible to play the prompt if it goes to answering machine.

6. Outbound Call: Customer is interested in using Predictive Dialing for one of the campaign. Now which third party tool is recommended? Currently they are using Blaster for predictive dialing.

7. In/Out Call: Customer is expecting to read out the status of the service request in an IVR. So Text-To-Speech should be integrated. Which third party tool is recommended?

 

 

 

any help is much appreciated.

 

Thank you

Best regards,
Santhosh.


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