Re: SLA determination based on IBase and sold-to party

Hi Artem,

the problem is that the SLA depends on both the sold-to party and the IBase.

In our situation there is not only one SLA per sold-to party.

Let's say IBase X = Sharepoint and IBase Y = DB2

                                                                      for Partner A= 24/7

IBase X (Sharepoint) should have following SLA:
                                                                      for Partner B= 12/5

                                                                      for Partner A=8/5

IBase Y (DB2) should have following SLA:

                                                                      for Partner B=24/7

So as you can see in my examples Partner A (and B also) doesn't have only one SLA! It depends on which IBase is affected and which Partner (Cumstomer) creates the Ticket.

So am I right that we need to do that with an SLA BadI or is this kind of scenario not possible?

Thanks in advance.

Dennis