Hi Sebastian,
We are also trying to configure external helpdesk in solman. We are using PI as middleware and intergrating Solman to SNOW
We have created a logical port in soamanager ,here we have given the soapadapter endpoint
URL Access Path:/XISOAPAdapter
Comupter name of Access URL:FQDN name
Port:52100
Ping webservice is working fine but when i try to create an external helpdesk in ICTCONF it gives connection error
External system PINEW_SERVICEDESK connection test error
Is there anything which needs to be done in PI for solman to establish connection from ICTCONF
Regards,
Murali