Oh where to start....since a lot of my work is "front end", I hear all sorts. One that just stuck in my mind was just because the user was soooo irate. My client had just rolled out ESS with plenty of change management ahead of it (communications, email reminders, training sessions, online videos, etc) as they had 90k+ employees.
One of the managers apparently in a higher up position was having issues. She had submitted a ticket but apparently "going through the process" was not fast enough, so she had called support and got directed to the IT department....specifically, the HR project team. I just happened to be around the area when she had called. She had lit in to this poor BASIS guy who she had been passed too for some reason. She was sharing her screen and literally screaming on the phone..."How could you people roll this out company wide without testing!!! It doesn't even work! This is useless! How much money did you people just burn away on this junk?!?!"
She was on her ESS homepage and could not see anything....just the title and a blank page.
They asked me to help. They put her on speaker and she was still going off. I asked her to bear with me a moment as I looked at her screen. I then said "Excuse me, ma'am....you see that little icon to the right side of the title there...like a little closed box/line?....could you click that please?"
She did and viola...ESS page was there. She had minimized it and had no idea what she did. On the other end of the line we heard "Oh...huh....well that seems to be working now...I will call again if I have any other problems..." *click*
